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Support 101 Part 3: What to look for when selecting a provider

Posted on: September 1st, 2014 by Walid Abou-Halloun
Categories: Technology and Website Support & Maintenance. Tags: Provider and Support.

Support 101 Part 3: What to look for when selecting a provider

The online marketplace is getting more competitive by the day and you need to make sure that your website is up to date and offers consumers a seamless experience. A visitor should be able to quickly and easily access information on your website.

Often business owners are unaware of the fact that, behind the lovely graphic interface of a website is a set of complex HTML and CSS coding. All this coding leaves ample room for malfunctions and imperfections and as a marketer, it is not possible for you to handle all of it yourself. This is why you need a reliable website support and maintenance provider.

Remember, your customers will take no time in switching to a competitor’s website if your website does not offer an optimum browsing experience. This makes it almost essential to have some amount of support and maintenance for any website – basic or complex. You should be cautious when selecting a website support and maintenance provider to ensure they can meet your needs.

Quick Problem Solving

Response time is a major issue when it comes to website support and maintenance. Ensure that the service provider you choose offers quick problem solving. When your website is an integral part of your business, any problem or issue will directly impact your sales and bottom line.

Round the clock support

Website support and maintenance is a critical service and it is important that your service provider offers 24×7 support. A website issue can arise anytime, even at the middle of the night. You should not need to wait till next day morning to get it resolved.

Also, check out the time zones that a support provider caters. It is pointless to opt for a service that requires you to wake up at 2:00am to speak to a support person from the US to help with your issues. Make sure you can be supported in your own local time when you need it.

Expert Guidance

Go for a website support and maintenance provider with skilled technical experts. Your queries should be answered quickly rather than being bounced from one person to another. Also, instead of switching between multiple companies for your support needs, it’s advisable to go for a complete support package.
Your customer support team should be a one stop shop for any of your online marketing needs not just your website. Whether it’s hosting, digital marketing or ecommerce, your support provider should be capable of providing adequate solutions to any technical issues.

Cost

Are you clear about your website support and maintenance package pricing? Make sure there are no hidden charges that are quoted later on. Ensure you get a detailed list of what is and is not included in your support pricing to ensure you don’t get stung for additional fees.

Need help with your website support and maintenance, call our support team on 1300 736 600 or email them at support@CompleteCloud.com.au.

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