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What if I exceed my contracted hours in a month?
Posted on: May 23rd, 2014 by bsuperWith our pre-payed 6 and 12 months contract terms, you will not be penalised for exceeding your monthly support and maintenance hours as you can use your hours at any time in your contracted term. You will also not be charged an extra fee.... More
FAQ Categories: Website Support. | Comments Off on What if I exceed my contracted hours in a month?
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Do my hours expire each month if I don’t use them?
Posted on: May 23rd, 2014 by bsuperNo. Unlike some companies we do not penalise you for not using your support hours by the end of each month. You are free to use your hours for the life of your term. For example if you decide to sign up to a 12 month support term you can use... More
FAQ Categories: Website Support. | Comments Off on Do my hours expire each month if I don’t use them?
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What happens when I purchase a support package?
Posted on: May 23rd, 2014 by bsuperOur support and maintenance packages are designed to make your life easy. After you have signed up, all we need from you is your website login and details of any issues you are facing. We will complete a website audit identifying any existing... More
FAQ Categories: Website Support. | Comments Off on What happens when I purchase a support package?
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What support options are available?
Posted on: May 23rd, 2014 by bsuperPay As You Go This is great for customers with small websites that do not need our services often. It also allows you to trial our support services risk free. You get the professional support services without the discounted rate of the monthly... More
FAQ Categories: Website Support. | Comments Off on What support options are available?
