What if I exceed my contracted hours in a month?

With our pre-payed 6 and 12 months contract terms, you will not be penalised for exceeding your monthly support and maintenance hours as you can use your hours at any time in your contracted term.

You will also not be charged an extra fee. We believe that once you pay for your support and maintenance hours you have a right to use them at any stage during your contracted term.

With our If you are on our monthly support and maintenance plans and use your allocated hours, you can pay for your next month’s support and take advantage of those support hours . You will be notified once you use your allocated hours so that you can make a decision on what you want to do moving forward. You can accumulate hours, they don’t run out within the contract period