What can I use my support and maintenance time for?(Website & Ecommerce only)

Your support and maintenance time can be used for a number of things including the following;

Support

Problem solving We troubleshoot and resolve any problems, bugs or errors you are having with your website. We often find bugs site owners weren’t aware they had.

Website changes Keep your website fresh with simple updates to content, blogs or social sites or add new pages, forms or functionality to your website and keep up to date with the latest trends or change sin your business.

Content writing We can help with creation of content for your website or blog. Our experienced content writers can the job done quickly and professionally.

Optimisation If your website is not designed with the end customer in mind, they may not be able to find the information they need and they will go to one of your competitors (the next link in Google). We can help with your structure, navigation and page design to improve your customers experience and keep them on your site longer.

Monitoring We monitor websites scanning for possible issues and identifying them as they occur, long before you or your customers are aware of them.

Training We provide online training and can teach you how to get the most out of your online services including website, online marketing and email.

Reports Want to know what’s happening? We can create customised reports for your business on your website’s performance (including traffic, source destination, popular content) and online marketing performance among others.

Maintenance

Security patches We ensure your systems are up to date with the latest security patches to prevent malicious attacks and hackers hijacking your website or accounts.

Software updates We install software updates Software updates to install latest stable version of software.

Backup and restore Check backup schedules and run test website restore.

Database maintenance Check and cleaning database logs, optimise database, backup and restore.