Should I speak to existing customers?

It may seem like a very straight forward question but it’s important to know what your customers think of your current website and how they would like to interact with you.

As you talk to your customers all the time it’s easy to think you know what they are after. Some of the best ideas and business improvements from our website redesign projects have come from clients frustrated with the support process or with returns.

A good web design company will make sure to include a customer feedback loop as part of your redesign project.

The best way to ensure your website will meet your client’s needs, ask them!